Refund policy

Made-to-order products

Most DeadRail apparel and accessories are custom printed and made to order. Because these products are produced specifically for each order, we do not accept routine returns, refunds, or exchanges for an incorrect size or color selection, a change of mind, or buyer’s remorse, except where required by applicable law. Please review the product description and size information carefully before ordering.

Damaged, defective, misprinted, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at brain105@gmail.com. Include your order number, a description of the problem, and clear photographs showing the item and issue.

We will review the claim and, when approved, provide an appropriate replacement, reprint, or refund. Do not send an item back unless we instruct you to do so. If a physical return is required, we will provide return instructions and confirm whether a return shipping label will be supplied. Items returned without prior authorization may not be accepted.

Non-returnable items

Custom and personalized products are non-returnable except for an approved damage, defect, misprint, or incorrect-item claim. We also do not accept returns of gift cards, sale items, perishable goods, personal-care products, hazardous materials, flammable liquids, or gases. Contact us if you have questions about a specific item.

European Union 14-day cooling-off period

Notwithstanding the policy above, merchandise shipped into the European Union may be canceled or returned within 14 days when required by applicable law. Returned items must be in the same condition in which they were received, unworn or unused, with tags and original packaging, together with the receipt or proof of purchase. Statutory rights are not affected.

Refunds

We will notify you after reviewing an approved claim or inspecting an authorized return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since we approved your refund, contact us at brain105@gmail.com.